1. Using EasyReach
- You must secure consent from every contact before sending automated SMS or voice calls.
- Accounts are provisioned per legal entity. Sharing logins outside your organisation is not allowed.
- You agree to follow carrier rules for sender IDs, DND safelists, and message content.
2. Service availability
- We target 99.5% uptime across our Nigerian hosting region and Vercel edge network.
- Scheduled maintenance windows are communicated at least 48 hours ahead via email and in-app alerts.
- Outbound call performance depends on the quality of your Twilio or XCall credentials.
3. Billing
- SMS, voice minutes, and AI usage are billed in arrears on either Paystack or NowPayments.
- Unpaid invoices beyond 30 days trigger an automatic suspension until accounts are settled.
- You can cancel anytime; exports remain available for 14 days after termination.
4. Liability
- EasyReach is not responsible for regulatory fines arising from campaigns you launch without consent.
- We provide audit logs, role-based access, and DND management to help you stay compliant.
- Our aggregate liability is capped at the fees paid in the preceding three months.
Need a custom agreement?
Reach legal@easyreach.com for enterprise, ministry, or government terms.